Refund policy

General
Requests for a refund or exchange must be made within 30 calendar days after you have received your order. To be eligible for a return, your item must be in the same condition that you received it, meaning it must be fully intact and without any damage that was not present when we packed your order. You must also provide proof of purchase.

To start a return, you can contact us at shopmayminerals@gmail.com.

If your return is accepted, we will send you a shipping label and instructions for completing the return.

We will not accept returned items that have not gone through the aforementioned process.

Damages and issues
Please inspect your order upon receipt and contact us immediately if there is any damage (aside from natural or pre-existing imperfections as shown in the applicable listings) or if you experience any other issues with your order.

Exceptions / non-returnable items
Returns are not accepted for clearance items or gift cards.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it.

 

You’ll also need proof of purchase.

Refunds
Once we have received and inspected your returned item(s), we will contact you to confirm if your refund has been approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post refunds.

If more than 15 business days have passed since we’ve approved your return, please contact us at shopmayminerals@gmail.com.